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Technical Support Engineer - Internship

National Instruments Italy

Technical Support Engineer Interns provide technical support to external and internal customers while receiving focused, year-round training and development.
As a Technical Support Engineer Intern, you will gain a deep knowledge of NI products and apply that expertise to solving our customers' problems and challenges, providing technical consultation. NI Technical Support is a key-value added service that ensures customer success and repetitive business.

What you get to do with our team

Deep understanding and learning of NI products portfolio through formal training and a continuous improvement attitude.
Providing timely, accurate and effective solutions to technical problems on all product lines for external customers over primary phone and email communication channels.
Providing customer onboarding guidance on the installation and working functionality of software, hardware, and support products.
Providing technical consulting on application architecture, code/design reviews for our key customers
Keeping accurate records of all inquiries in our internal CRM system and listening for, identifying, and communicating customer needs and requirements that our products do not currently provide, as well as features and functions of the competitive products, to the marketing team.
Creating and improving customer-facing online content.
Collaborating with junior and senior members of the team to ensure customer success.
Participating in training programs offered to increase skill and proficiency in NI products
Proactively learning about NI products and keep up to date with new developments

For nearly 40 years, National Instruments (NI) has worked with engineers and scientists to provide answers to the most challenging questions. Through these pursuits, NI customers have brought hundreds of thousands of products to market, overcome innumerable technological roadblocks, and engineered a better life for us all. If you can turn it on, connect it, drive it, or launch it, chances are NI technology helped make it happen. We provide powerful, flexible technology solutions that accelerate productivity and drive rapid innovation. From daily tasks to grand challenges, NI helps engineers and scientists overcome complexity to exceed even their own expectations.